Develop a service blueprint for a HealthCare organization or a department within a larger organization. (6 pages, double-spaced, 12 point Calibri font, 1” margin all sides). https://servicedesigntools.org/tools/service-blueprint (reference Tools => Service Roadmap => Service Blueprint) for template (https://servicedesigntools.org/tools/service-blueprint) or https://miro.com/app/dashboard/. Provide a copy of the map (not part of the analysis). Most importantly, identify wait/duration times at each step times and where “breakdowns”, “bottlenecks”, “stress on boundary spanners”, “communications issues”, and general “failures” can occur in the system and offer solutions to these problems. In some cases, these problems do not appear until the system is taxed heavily.Send to me as an email attachment. When developing the “map” portion, imagine that you are presenting it to the senior administration of your organization. The purpose of this assignment is for providers to step into the shoes of their patients. Often, we understand our individual or department’s exchange (e.g., my department does the following…) with a customer/patient and don’t understand the entire process . The expected outcome from this type of exercise is for you to map the overall experiences of the patient, understand their emotional state, and identify potential areas of confusion.
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