Why is capacity planning for services more challenging than it is for goods production?

Why is capacity planning for services more challenging than it is for goods production?
CBMEC 2 – OPERATIONS MANAGEMENT 1st Semester, AY 20 20 – 20 21 Preliminary Examination CNSC -OP -VPA -01F11 Page 1 of 1 Revision: 0 Republic of the Philippines CAMARINES NORTE STATE COLLEGE F. Pimentel Avenue, Brgy. 2, Daet, Camarines Norte – 4600, Philippines College of Business and Public Administration Summ Name: Score: Course, Year Level & Block Section: Date: Essay: Answer the following questions briefly. 1. Discuss at least three (3) differences between manufacturing and nonmanufacturing/services. (5 points) 2. Why is capacity planning for services more challenging than it is for goods production? ( 5 points) 3. How do capacity decisions influence productivity? (5 points) Rubrics for grading your answer Criteria 5 4 3 2 1 Ideas Outstanding content, full of details, clear, focused Strong content, clear, focused Adequate content, clear, focused Limited content, somewhat unclear but has a discernible focus Very limited content, unclear, topic not defined Grammar, Usage , and Mechanics Virtually no spelling, punctuation , or grammar errors Few spelling, punctuation errors, minor grammatical errors Many spelling, punctuation , or grammatical erro rs Several errors in grammar, mechanics, or spelling that interfere with the meaning or understanding Numerous spelling, punctuation , and grammatical errors that it interferes with the meaning or understanding Prepared by: GENNEVIE L. ELEP Asst. Prof . III